Laundry Lounge FAQs

  • How does your laundry service work?

    It's simple! You schedule a pickup, we pick up your laundry, wash, dry, fold (or hang if requested), and deliver it back fresh and clean.

  • What areas do you serve?

    We currently serve Northern Kentucky& Greater Cincinnati.

  • Do I need to be home for pickup or delivery?

    Not at all! Just leave your laundry in the designated bag at your door or another safe spot.

    We'll handle the rest.

  • How do you charge for laundry?

    We charge by the pound for regular laundry, and by the piece for bulky items like comforters, duvets, and blankets.

  • Do you have a minimum order?

    Yes, the minimum is 15 pounds or $30.

  • What payment methods do you accept?

    We accept venmo payments, cash & check.

  • Can I choose my detergent, softener, or dryer sheets?

    Absolutely! You can pick from our available options or provide your own if you prefer.

  • How do you keep my laundry separate from others'?

    Every order is washed and dried individually— never mixed with anyone else's laundry.

  • Can you handle special care items?

    Yes, just let us know! We follow care label instructions and can hang-dry or use delicate cycles if requested.

  • How fast is your turnaround time?

    Most orders are completed within 24-48 hours.

    Rush service may be available upon request.

  • What days and times do you pick up and deliver?

    We operate Monday thru Saturday 7:30am-6:00pm. Pickups and deliveries can be scheduled to fit your routine.

  • Do you wash comforters, duvets, and blankets?Do you wash comforters, duvets, and blankets?

    Yes! These are priced separately due to their size, but we clean them professionally.

  • Do you offer dry cleaning?

    No dry cleaning at the time.

  • Is my laundry safe?

    Absolutely. We treat your clothes with care and respect, and every load is tracked from pickup to delivery.

  • What if I have allergies or sensitive skin?

    We offer hypoallergenic, fragrance-free detergents upon request.